How can we help?
FAQ
Returns & Refunds
Can I return my order easily?+
Yes — you have a full 90 days from delivery to return any item, for any reason. There's no "final sale" category. Just contact us with your order number and we'll email you a prepaid return shipping label.
How much does it cost to return my order?+
Nothing. We cover return shipping on all approved returns with a prepaid label, and we never charge restocking fees.
How quickly will I get my refund?+
Once your return arrives, we inspect and approve it within 5 business days, and your refund is issued to the original payment method within 14 days of receipt.
Can I exchange for a different size or finish?+
Yes — contact us and we'll help. The fastest way is to return the original item and place a new order for the one you want, so you don't risk it selling out.
Delivery
How much is shipping?+
Standard shipping is free on orders of $79 or more, and just $3.64 below that. Express shipping is available at a flat $15. We currently ship to the 48 contiguous US states.
How long does delivery take?+
Orders are processed within 1–3 business days, then standard delivery takes 7–15 business days (express: 8–12). You'll get a tracking link by email as soon as your order ships.
What if my order arrives damaged?+
Take photos and contact us within 7 days of delivery — we'll arrange a free return and a full replacement or refund. Carriers include UPS, FedEx and USPS.
Our Products
How do I install my mirror?+
Every mirror comes with an installation manual that walks you through the process step by step.
Where can I find dimensions and materials?+
Every product page lists exact dimensions in the title and full specifications in the description.
Support
How do I contact Willi?+
Email us at contact@willimirrors.com or message us on WhatsApp at +1 (314) 297-8704. We reply within 2 business days.
Can I change my shipping address after ordering?+
Contact us immediately at contact@willimirrors.com — we'll try to update the address before the order ships, though changes can't be guaranteed after dispatch.
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